Handling the Unexpected: Why It's Important To Recover Quickly and Let Things Roll in Sales

In this episode of The Sell or Die Podcast, we’re discussing the importance of knowing how to react, respond, and recover when things don’t go as planned. You can’t allow yourself to break under pressure if something doesn’t go your way. You have to be able to adapt to the situation. In the episode, we’ll go over the importance of learning to be resilient when things don’t go according to plan.


But before we dive right in, let us introduce ourselves in case this is your first visit. Welcome to the Sell or Die Podcast. We’re your hosts, Jeffrey & Jen Gitomer. Between the two of us, we’ve written the books The Little Red Book of Selling, Sales in a New York Minute, plus 15 other best-selling books. We’ve also created the 7 figure sales formula program and the Breakthrough Business Babe Community. 

Sell or Die is for sales professionals, sales managers, entrepreneurs, and business owners who want to sell more at full price, earn loyalty, and have an unlimited stream of referrals. Every single episode will give you real-world, easy-to-implement solutions so that you can get your calls returned, your proposals read and acted on while creating relationships that you can take to the bank. 

And today we are focusing on the importance of knowing how to make the best of a situation even if things are going the way you had planned. 

For more details, listen to the ENTIRE episode on your favorite streaming platform.

You Might Also Like...

The New Normal

Recover as a Winner!

There are specific, measured, and NEW actions to understand, put into action and MASTER. This course is your game plan to do all three and bank the results. 

What you’ll get:

  • A complete understanding – element by element – of the New Normal to help you connect with the correct message
  • Easy to understand and implement mastery plan and action steps for each element
  • Resources for every new aspect of the New Normal – special emphasis on virtual

Post Pandemic Productivity & Profitability

Hard Trends, Soft Trends, and Predicting the Future of the Coronavirus with Daniel Burrus

Episode 498

Daniel Burrus is considered one of the World’s Leading Futurists on Global Trends and Disruptive Innovation.
The New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker. In this episode we
discuss the coronavirus pandemic and how it impacts you.



Are you the best at what you do?

Everyone wants success, but very few achieve the success they dream about.

This personal challenge e-book describes the personal evolution necessary to become a super-star.

A presentation mishap

Knowing how to handle a situation when something goes wrong is something that every salesperson should be able to do.

Recently there was an event that Jeffrey was speaking at and his presentation ran into technical difficulties. This was a good-sized event and it was an uncomfortable situation to be put in. There were over one hundred people waiting to hear the presentation, which added a lot of pressure.

But even with the pressure and the technical mishaps, Jeffrey was able to adapt to the situation and proceed with his presentation.


How to be resilient

Just like in Jeffrey’s speech things go wrong all the time in sales pitches, or meetings and you have to be able to adapt to the situation. You’ve got to learn to go with the flow and not let the problems stop you from doing what you need to do. 

One of the biggest questions you need to ask yourself so that you can react and recover properly in these difficult situations is how prepared are you? Are you prepared enough to do anything it takes to make sure the meeting is productive? 

Having experience definitely helps in these challenging situations but it also comes down to how prepared you are. If you are winging your sales pitches or sales meetings you are not going to be able to react, respond, or recover well.

Stay in your character

When you are faced with an experience that is not going how you expected it to you can’t allow it to throw you off balance. It’s a lot easier said than done, but you can’t allow yourself to change your attitude and get frustrated at the situation. When people whine and get angry it does nothing to help solve the problem. In order to mitigate the problem Jeffrey had to focus on what he went there to do, and he stayed in the character of his best self. 

Being able to show up and handle anything thrown your way will enable you to become a better salesperson. 

You should start thinking of who you need to become to stay in your best self character.  

Handling the Unexpected: Why It's Important To Recover Quickly and Let Things Roll in Sales: The Bottomline

Problems and mishaps happen all the time, it’s how you handle them that will determine the outcome. When you are a salesperson and you are meeting with clients or doing presentations there is always something that can go wrong. 

Whether that be your computer stops working, someone shows up late to the meeting, someone doesn’t show at all, etc. You have to be able and willing to adapt to the situation and roll with the challenges. 

You can’t allow the challenges to get the best of you. It’s important to always stay in your best self character. Doing this will help you to react, respond and recover from the situation in the best way possible.

Be sure to listen to all of episode 555 for more details on why it’s so critical to know how to handle things going wrong. Even when you are under pressure, you have to learn to be resilient in any situation. 

Thank you so much for listening to Sell or Die! We hope that this episode helped you understand the importance of continuously showing up as your best self even when things don’t go as planned.

If you enjoyed this episode please take a second to rate & review. Each review helps us help more people just like you make a difference in this world! Don’t forget to take a screenshot, share it in your Instagram stories, and tag us @jeffreygitomer and @jengitomer. See you next week!

About your hosts

Known as the King of Sales, Jeffrey Gitomer is the Author of 16 best-selling books including the Little Red Book of Selling, the Sales Bible, and his newest book Get Sh*t Done. In 2008, he was inducted in the Speakers Hall of Fame – the highest award in the speaking industry. His world-class list of clients include companies from  Fortune 500 companies around the world. His digital Learning academy and signature course, The Seven-Figure Sales Formula, offers individuals and teams real-world sales strategies they can implement immediately.

Jen Gitomer gained her prowess in NYC as both a salesperson and award-winning sales leader for a Fortune 500 company. She is the best-selling Author of Sales in a New York Minute, CEO and Founder of Breakthrough Business Babe and a master business growth coach.

Jeffrey and Jen thank you, Diehard, for helping Sell Or Die achieve more than 2 million downloads!

Thanks for Listening!