Renee defines entrepreneurs as those who start their business from the ground up, so not those who buy somebody else’s business, those who acquire a franchise, or those who inherit their business. For Rene, entrepreneurs are those who are solving legitimate problems using their own skills and talent.
The same concept holds true for sales: serve your clients by helping them solve their problems. If you can’t, find somebody who can. In sales, you don’t just build a relationship, you also nurture and widen that relationship into a network. You connect entrepreneurs who can help one another. And Renee will tell you that it will come back to your business tenfold.
Renee also defied one of the basic sales principles which is the “Seven Touches”. According to Renee, even with her experience and expertise, it sometimes takes 12-16 touches to connect. Her advice? Never give up on genuine care and concern and realize that sales are born out of time and relationships. This is also more evident today considering that people are craving for actual human connections after weeks in lockdowns and restrictions. Her other advice? You can’t afford to be an average nowadays, you have to be exceptional over and over again. Covid or no Covid, you have to figure out a way to get people’s attention. As Renee mentioned, you have to be exceptional all the time, no excuses!
We can’t keep doing things the same way if we want different results. This pandemic has given us a gift of time to reflect and decide how we want to move forward especially if you’re stuck in the hamster wheel of slumps.